What is your cancellation policy?
- We reserve the right to cancel orders at anytime.
- Customer can cancel an order at any time BEFORE the order is shipped. We typically ship orders wishing 1-3 business days. Once the order has been shipped the customer cannot cancel the order.
What is your return/replacement policy?
- Customer must contact us to return the product within 60 days of receiving the order.
- The items must be shipped back to us within 7 days of receiving a reply and authorization code.
- Customer is responsible for paying additional shipping costs for the return.
- No Returns or Exchanges are allowed for custom-made, special-order, and irregular sized item.
- Returns and Exchanges are accepted only under the following conditions:
- The item is in the brand-new, original condition with tags attached. Item must not have been altered in any way, shape or form, has not been worn or washed, no make-up, dirt, etc. Item is returned in its original packing and is received by AlSundus.com.
- Return/Exchange Authorization Code must be visible on the outside of the return package.